Frequently Asked Questions

• Shipping
• Orders and Shipments
• Shopping
• Refunds and Exchanges
• Affiliate Program / Frequent Buyer Program
• General Questions

Shipping

What are your shipping rates?

Shipping rates are determined after entering your ship locations state, zip code and location type. Your location Type can be residential, commercial (business), PO Box, or Military. Once this is entered our systems determine the cost of shipping your order and it will be displayed on the website. Shipping cost will always be at least $7.00.

What methods of shipping do you offer?

UPS

• Ground
• 3 Day Select
• 2nd Day Air
• Next Day Air Saver
• Next Day Air Early AM
• Next Day Air

USPS

• Priority Mail
• Express Mail

Methods available can depend on the shipping location selected.

How long does shipping generally take?

We have eight warehouses throughout the United States. Delivery time highly depends on your shipping location, but in most large urban areas delivery can be as quick as one or two business days when shipping with UPS. USPS shipping methods usually result in delivery taking closer to five business days.

Do you ship on the weekends?

We DO NOT ship on weekends. Orders purchased after 3PM PST on Friday will be fulfilled and shipped on the following non-holiday business day.

Do you ship Internationally?

We DO NOT ship internationally, and only ship to the 50 United States.

Has my order been shipped?

If you ship with UPS you will get an automated email when your order is shipped. USPS status information is slower, even though the order is shipped, the order will not show as shipped status for up to a week after actually being shipped.

You can also view your order's status in your My Account section within StrongerNutrition.com. To view your account information, click on the "Logon" link on the left side of the website and then click on the "Past Orders" link within the Account Menu that will also show on the left side after loggin in.

Will I get a tracking number for my package?

If you ship with UPS you will get an automated email when your order is shipped that will have your tracking information included. Our USPS status information is not a "real time" system, even though the order is shipped, the order will not have an available tracking number for up to a week after actually being shipped.

You can also view your order's tracking information in your My Account section within StrongerNutrition.com. To view your account information, click on the "Logon" link on the left side of the website and then click on the "Past Orders" link within the Account Menu that will also show on the left side after loggin in.

Will I be notified when my package has shipped?

If you ship with UPS you will get an automated email when your order is shipped and when order is delivered to your door. USPS, does not currently have this service available.

Do you ship to P.O. Boxes?

Yes, we can ship USPS only to PO Boxes.

Do you ship to APO/FPO military addresses?

Yes, we can ship USPS only to military addresses.

Where are your shipping warehouses?

We have eight warehouses throughout the United States. Not all products can come from all locations, but most are located at six of our eight locations. The locations are:

• Charlotte, NC
• Mesquite, TX
• Fresno, CA
• Strongville, OH
• Windsor, CT
• Orlando, FL
• Ypsilanti, MI
• Atlanta, GA

Orders and Shipments

My order shipped, but has not arrived, what do I do?

If more than 4 full business days have passed since you placed your order and your order was shipped via UPS, please visit our Contact Us page or send us an email at service@StrongerNutrition.com. For USPS, please wait at up to 7 business days before contacting us. We will contact you within one business day of recieving your inquiry.

I did not receive my full order, what do I do?

In rare cases an order can be wrongly fulfilled. If your order is complete and there are no additional shipments heading your way please visit our Contact Us page or send us an email at service@StrongerNutrition.com. Be sure to include the following in your inquiry:

• Order number
• Email address used to order
• A phone number where you can be reached
• The SKU (on packing slip) or name(s) of the missing product(s)

We will contact you within one business day or sooner.

I received the wrong product, what do I do ?

Please visit our Contact Us page or send us an email at service@StrongerNutrition.com. Be sure to include the following in your inquiry:

• Order number
• Email address used to order
• A phone number where you can be reached
• The SKU (on packing slip) or name of the missing product you ordered (UPC number can also help)
• The description of the product you wrongly received. (UPC number can also help)

We will contact you within one business day or sooner.

I received a damaged product, what do I do?

Please visit our Contact Us page or send us an email at service@StrongerNutrition.com. Be sure to include the following in your inquiry:

• Order number
• Email address used to order
• A phone number where you can be reached
• Product SKU (on packing slip), and/or product description. (UPC number can also help)

We will contact you within one business day or sooner.

My credit card was charged incorrectly, how do I get this resolved?

Please visit our Contact Us page or send us an email at service@StrongerNutrition.com. Be sure to include the following in your inquiry:

• Order number
• Email address used to order
• A phone number where you can be reached

We will contact you within one business day or sooner.

If I get sick taking a product, can I return it?

Unfortunately products can only be returned if they have been NOT been opened. To return an unwanted, unopened product you will be charged a 10% restocking fee and will also be responsible for the shipping charges to ship your product to our warehouse. To initiate the return process please visit our Contact Us page or send us an email at service@StrongerNutrition.com. Be sure to include the following in your inquiry:

• Order number
• Email address used to order
• A phone number where you can be reached
• Why you want to return the product
• Product SKU (on packing slip), and/or product description. (UPC number can also help)

If I do not get good results, can I return the empty bottle?

Unfortunately as a consumer, products can only be returned if they have NOT been opened or if the product has an obvious defect. To return an unwanted, unopened product you will be charged a 10% restocking fee and will also be responsible for the shipping charges to ship your product to our warehouse. To initiate the return process please visit our Contact Us page or send us an email at service@StrongerNutrition.com. Be sure to include the following in your inquiry:

• Order number
• Email address used to order
• A phone number where you can be reached
• Why you want to return the product
• Product SKU (on packing slip), and/or product description. (UPC number can also help)

Shopping

How do I create an account?

To create an account with us just click on the "Log In" link on the left side of the website. To create an account you only need to provide your email address, name, and a password (that you define) to login to your account later.

Why do I need to create an account?

A account with us gives us contact information in the event that we need to contact you for any issues with your order or your payment. We will NOT contact you in 99% of all cases.

What are the benefits of creating an account?

• View previous orders, and their status
• Product bookmarking & tagging
• Easily reorder products you've viewed or ordered
• Ability to store your information for easy reordering
• Save your catalog searches
• Affiliate & Referral Program access

Do you have a printed catalog?

Unfortunately we currently do not have a printed product catalog. We update our website catalog on a daily basis and try our best to keep product information up-to-date. However we cannot guarentee that all information is always current because of our delay in getting new product information from product manufacturers.

How do I know what product is good for me?

Most products in our catalog have a full description, with nutrition facts, warnings, directions, and other helpful information. Within our catalog users also have the ability to post product reviews. For your specific product, if this information is still not adequate, then we recommend doing additional searches for the product information within search engines like google, yahoo, or msn.

How do I search for products?

Use the product search text box on the left side of the website. This same search text box is also available at the top of our catalog pages that are accessable from the Catalog tab at the top of the website.

If you are unable to find what you are looking for try additional searches with different keywords or remove non alphabetic characters.

How do I find products by brand?

There is a Brands tab at the top of the website. This page will list all brands for our products.

How do I search by product name?

See: How do I search for products?

How do I search by Ingredients?

When viewing the product catalog there is an "Advanced Search" link at the top of the page. Click this link and enter your included or excluded ingredients into the text boxes on the form. Press the search button and relevant products will be displayed.

How do I get information on ingredients and dosage of a product?

Most products in our catalog have nutrition facts associated with them. Click on a product to view its full details. On a product's detail page there is a tab below its image labeled "Nutrition Facts". Click this tab to view the Nutrition Facts that are available.

How do you find product recommendations?

On any product's detail page there is a tab below its image labeled "Reviews". Click on this tab to see product reviews by other StrongerNutrition.com users. To get further recommendation we would advise that you consult your doctor or judge what other users have posted on other websites on the web.

What our your top selling products?

Our top selling products are the initial products that you see in our product catalog. We try to organize products by most popular. A newer version of our website will have pages dedicated to top sellers. Stay tuned :)

Can I order by phone or fax?

Yes, you can order by phone but not by fax. To order by phone please customer service at 1-888-221-7676. If no one is available please leave a message with your phone number and we will return your call within one business day. Remember, when ordering by phone we are just placing your order on our website just as you would from your computer. There is no additional security by ordering by phone.

What payments methods do you accept?

We accept three different payment methods.

• Credit Cart
• Visa
• Master Cart
• Discover
• American Express
• Paypal
• Google Checkout

Is your ordering system secure?

In this day and age, it must be! Our website uses Secure Socket Layer (SSL) technology to ensure that all order information is securely transmitted. Pages that are secure will have a lock in the address bar of your browser and also display a Comodo Secured logo in the bottom right corner of the browser window. For added security we do not store your credit card number in our systems.

How do you pay by credit card or debit card?

Select the Credit Card payment method and complete the form.

What happens if my credit card declines?

The website will prompt you when this occurs. Read the website's declined messaging and ensure that all payment information is entered correctly. If after this point you feel that the all information is correct we recommend that you try another debit or credit card.

How do I pay by pay pal?

During your shopping cart checkout there is a payment option for PayPal. The website will prompt you to login if you already haven't and then you will be asked to login to PayPal to enter your required payment information. PayPal will then navigate you to our order review page where you will complete your order.

How do I pay by google check out?

During your shopping cart checkout there is a payment option for Google Checkout. The website will prompt you to login if you already haven't and then you will be asked to login to Google Checkout to enter your required payment information and complete your order.

Do you give out customer information?

No information of yours is ever given, sold, or in the hands of anyone other than property of StrongerNutrition.com and our supply chain vendors.

Do you store personal information?

Yes, information entered into the website is stored in our secure databases. This information is used to historically record order transaction information and contact you in the event that we have any order or payment questions.

What is your privacy policy?

You can view it here.

Refunds and Exchanges

Can I return or exchange a product that hasn't been opened?

Yes, to return an unopened or unwanted product you will be charged a 10% restocking fee and you will also be responsible for the shipping charges to ship your product to our warehouse. To initiate the return process please visit our Contact Us page or send us an email at service@StrongerNutrition.com. Be sure to include the following in your inquiry:

• Order number
• Email address used to order
• A phone number where you can be reached
• Why you want to return the product
• Product SKU (on packing slip), and/or product description. (UPC number can also help)

Can I return or exchange a product that I've already opened?

Yes, if the product is defective or damaged and no more than one serving is consummed. For these types of products you can initiate the return process by visiting our Contact Us page or sending us an email at service@StrongerNutrition.com. Be sure to include the following in your inquiry:

• Order number
• Email address used to order
• A phone number where you can be reached
• Why you want to return the product
• Product SKU (on packing slip), and/or product description. (UPC number can also help)

Do you charge a re-stocking fee for returns?

There is a 10% restocking fee in the event that product is returned to us that is not damaged or defective.

How long do refunds take?

Refunds take anywhere from 3 to 5 business days after the product is returned and restocked in our warehouse. Please allow up to 2 weeks for the time of shipment back to our warehouses for a full refund.

Affiliate Program / Frequent Buyer Program

What is your affiliate program?

Earn 5% of all sales of everyone you refer to StrongerNutrition.com. Everytime a referred customer orders on our website you collect 5% of their order into your account. Use this money toward future orders or redeem it as Cash.

Learn more here

How does your frequent buyer program work?

For orders over $300 and for every 5th order you place with us you gain rewards.

Learn more here

How do I receive my affiliate credits or cash?

Affiliate credits are automatically added to your account within StrongerNutrition.com. During checkout they will be available for you to use. If you would like to redeem your credits as cash then visit our contact us page and select the topic for "Referral Money Request".

What are the benefits for these programs?

Residual income, free supplements, savings.....

General Questions

Why and when was StrongerNutrition.com created?

StrongerNutrition.com was founded in September of 2006 with the enthusiasm of a few fitness minded entrepreneurs to improve the way you buy nutritional supplements online. Through a goal orientated buying process we offer a different approach to improving overall health and fitness. Our mission is to provide the easiest, most secure, and most user-friendly buying process possible.

What is he best way to contact us?

Our contact us page. Most requests are responded to within 10 minutes. You will always hear back from us within 1 business day.

What is the best email address to contact us?

sales@StrongerNutrition.com

What is our toll free number?

1-888-221-7676. Please leave a message if no one is available. We will get back to you within 1 business day.

What hours are our customer service centers open?

Monday through Friday 8AM to 5PM PST. Closed for most holidays.

How do I submit website or company feedback?

Please contact at via our contact us web page and leave any comments or concerns. You can also fill out our website survey form.

Do we have any testomonials about our service?

Yes, we will be posting this page early in 2010.